Expert Drain Cleaning in Bloomington, IL

We are not satisfied with how our plumbing was handled. We called Tiger Plumbing for two drains not draining properly after multiple attempts with draino. The kid that came out to do the repairs didn't know if he could use a tool and he told us he had to call his boss. The kid also said that we have cast iron pipes that are rotting from the inside out and that they need to replace everything. He had it pulled up on his tablet and it was just a Google image. Without even trying to identify the real problem or find the actual cause of the blockage. No, we have cast iron pipes we need to replace them and that "should" fix your problems. We were given two options. Spend $4000 for a temporary fix or spend $8000 for them to replace all of the pipes. This is not a home that we are planning on staying in for very long so we went the $4000 route and they told us it would only be under warranty for a year. When they came to do that work, they tore up our wall because they said the access panel was not big enough. They took out the tiles from our shower and told us that we would have to fix the tiles and fix the wall on the other side with a big whole in it. They don't do that kind of work. You would think that all of our drain problems would be over right now, but no. The bathroom sink is still not draining so they will send another guy out to come and fix it. The kid was not filled in on why he was there and the fact that we had already paid to have that drain fixed. He charged us again. He looked at our pipes and said he needed to call his boss. They determined they needed a stronger tool to get the sink drain so we were told another guy would come the next day. At this point, our toilet pipe started to leak in the basement. They were going to look at that also when they came. The toilet leak was part of the new pipes from the $4000 work that they had done two days ago. They came to fix it when we were both at work because this has been a five day process and we both have jobs. We came home to a mess. There was what we are assuming to be sewage water, all over our basement, washing machine, dryer, laundry, floor, detergent, etc. They hadn't bothered cleaning it up or even mentioning the fact that they left that mess for us. All in all, I do NOT recommend this company for anything plumbing related. They take advantage of people. These kids don't know what they're doing. They have to call their boss each time because they don't know what to do. They are told to tell everyone that the problem is cast iron pipes and sell their $8000 project without actually fixing your problem. I have a friend who went through the exact same situation with this company. Please consult someone else before settling with them!

How can a plumbing company not work or service a tankless water heater cause they didn't install it but yet came out and repaired my ac unit and my furnace which they also did not install. Not happy with this service especially since im paying a monthly subscription.and to top it off everything he said it could was read off Google. Do not use this service. Wanted over $7000 for a new one to be installed yet thst cost 1200 when we got it the first time this place is a scam company profiting off of bs. Always get a second opinion before booking with this company. BTW all my water heated needed was a new ignition switch great job guys. Smh.

Rescheduled on me 3 times, 3 different days. When someone shows up, they tell me they aren't the one to do the repair and it'll have to be someone else on another day to fix the leaking sink valve. Kicked him out and called another plumber who will be here within the hour. Poor communication throughout the whole thing. Promising and not delivering.

Jonathan and Nick were very professional and explained everything to us. I was so impressed by the service completed. They were very friendly as well and I was so happy they accepted credit card since I hardly carry cash. We will continue to utilize New Way Drain cleaning in the future.

Jonathan and Nick saved us so much money. They were professional and very knowledgeable. I wish we would have called them first. Jonathan and Nick came to my Mom's house to look at our sewer line because we were having backup in our basement. NEWWAY was able to scope the sewer line and determine the issue and clean out the drain. Another company told us that we had a collapsed pipe and the job was going to be $26,000. There was NOT any collapsed pipe. Thank you Jonathan and Nick for helping my Mom...and being great at what you do. Honesty and Integrity are two words that describe you both.

We had NewWay Drain Cleaning come out to look at our drains because they were backing up into the house. Nick and Jonathan were great to work with! They were very clear and transparent with what work needed to be done. They were also really quick to respond to our call and were out to our house soon after. Highly recommend them!

Great experience!! I can’t thank Richard (the owner) enough for all he did for me! I made an emergency call on a major holiday at 10:00 pm and he promptly returned my call and spent a considerable amount of time helping me over the phone to diagnose the problem. He even offered to come to my house the same night but we delayed it until the next day as we knew the situation was stabilized. He came out the next day and helped unclog my sewer line and gave me a very reasonable price. I thought he was very genuine and knowledgeable and truly cared about my situation. He even referred a “pressure jet” company to come to my house at a special rate to take great care of me. Richard, THANK YOU for all your help! I truly appreciate you!

The best in town. The owner Richard has saved us thousands and thousands of dollars with his honest assessments and work. He is very knowledgeable, honest, and very good at his job. You can trust D&R to get the job done the right way.

I called Richard for help installing my bath and shower faucets. He was on the road but reviewed pictures of my faucet and gave me a call with very clear instructions on how to do it myself. I actually had the wrong heads so he advised me to go to the store and told me exactly which faucet I needed to avoid having a plumber come out for something simple. He was very kind and generous in sharing his expertise and I am so thankful!! He did offer to come do it for me but it wouldn't have been until the next day or so (which I then wouldn't have water for a day). So thankful for good business men like Richard!! He truly cared!

I am so pleased with the owner Richard and his character! He literally was helping me at 10 pm at night on a major holiday, as I had a sewer backup in my basement. I’m so glad he called me back and came out and helped me. He is honest and you can trust him. He will give you a fair price and do a great job! He truly cares about his work and the people he helps. Thank you for your help - it is much appreciated!!

D&R plumbing came out auger mymain line helped out a lot through our insurance company. Very helpful and knowledgeable. I appreciate Richard. Thank you very much. This is a family owned company and we appreciate them.

Seriously, if I could give this company more than 5 stars, I would in a heartbeat! They are exceptional in customer service! I've had a few issues with a property we own in Bloomington. We own the house & have a home warranty company to supposedly provide repair or replacement to the appliances. We have had issues with our washer, furnace & now, hot water heater. Of course the furnace issues were during winter! The house is older, yes, but that's why we had the home warranty companyto begin with. Well, that home warranty company is not getting one more dime of our money! D&R Plumbing, Heating and Air will be our repair or replace company for the rest of the time we own our house! Richard was in contact with us from the minute the warranty company notified him. He is a very nice, polite, helpful serviceman with exceptional customer service! He's willing to do what it takes to make us happy. We highly recommend Richard & D&R Plumbing, Heating and Air. Thank you so much! We will refer others to your company! Mary B in Milton, FL.

These guys are incredible. The main backed up into my house and made a mess of my air ducts. Tim came out and fixed the pipes the same day. The next day John came out and took apart the ducts, cleaned them, replaced some parts, and put it all back together just like new (no more sewer smell!). They were very friendly and knowledgeable and explained everything to me. I did not think I'd be able to get this fixed and the smell gone, it was a miracle. Thanks guys!

Tim is drain master got my basement i clog identified and cleaned out quickly! Excellent service and experience & expertise you can really trust! Much appreciation to Tim and crew at crazy plumbing .. class act there!

This company is great! Travis came out to install my new sink and dishwasher for my kitchen. He was very kind and did a great job on both. He also was not bothered by my 3 cats supervising him while he was working. I would highly recommend them to anyone who lives in the Bloomington/Normal area!

We wound up having a major and unexpected project replacing our entire sewer line in our old home after it was discovered that the nearly century old clay line had partially collapsed and became clogged…underneath a very long concrete driveway, of course. While this was not at all how I wanted to start 2026, Hunter and Andrew did a great job of explaining our options and answering all our questions. This could have easily turned into an expensive, nightmare if we had hired the wrong crew. Instead it wound up being a weirdly kind of fun and enjoyable experience hanging out with these guys for a few days. They never flinched at me staring over their shoulders, cracking stupid jokes, and pretending to help. They worked late multiple days, worked in cold rain, and probably missed a few meals without even mentioning it. Most importantly they did the job very well and got us hooked back up very quickly. Highly recommended!

Chris was a joy to work with from the assessment of my plumbing issue through the work and completion of the project. He kept me informed every step of the way, and never tried to upsell me but gave me a full range of options and recommendations. In addition to his expertise, Chris treated my home with care, and finished the project and clean up within the timeframe he outlined. I very much appreciated his work as well as his kindness. I’d also like to mention that Maggie was my first contact with Platinum Plumbing. She was warm, knowledgeable and kept me informed of all aspects of the project, including the option for 0% financing. I very much appreciate being able to keep my money working for me while utilizing this financing opportunity. Additionally, your text messaging was informative throughout the process, and I very much appreciated the message just before my first meeting with Chris—it included his full name with a photo and was a nice touch adding both confidence and peace of mind prior to his coming into my home. I discovered your company when needing immediate service, and had to rely on online recommendations—I am happy that the positive reviews that led me to calling Platinum Plumbing were evidenced in the work completed in my home. In addition to good, competent workmanship, the personal care from reception to completion is admirable. Having confidence in those you invite into my home is critical to me, and results in not only my gratitude but also my loyalty. Many thanks to Chris, Maggie and your team. Job well done!

Platinum Plumbing responded to our sink emergency upon calling first thing Monday morning for help. Dalton was knowledgeable, quick, and lightened the mood with welcomed humor (as any home service can be pricey and cause tension). We were provided several package options to fit our needs, and the sink was fixed same day. Super grateful for their service!

I called Tony when I had a stubborn slow drain I couldn’t fix. He fit me into his schedule promptly and had my drain cleared out in no time. In addition he gave me some tips on how to keep the issue from reoccurring. I would highly recommend A Drain Doctor.

Came quickly and got the job done(rooted and camera scoped after). Very friendly folks. Very expensive, but the water needs to go down the drain........not damage the floor! $$$$ or would have been 5 star.

Tony and his son replaced all of my galvanized pipes with copper. They did a wonderful job. Very pleasant and easy to work with and the price was more than reasonable.

We had a great experience with Covenant Plumbing, Joe and Cameron were outstanding! They were professional, punctual and explained everything clearly before starting the work. We had a clogged drain which they fixed and also took the time to look at and provide recommendations on a couple of other plumbing related items. I would highly recommend Covenant Plumbing for your plumbing needs!

6 out of 5 stars (can I do that)? Prompt, courteous, and reliable. This is the second time I've had to call Covenant Plumbing in the last two months. Separate issues, and one of them self-induced. Jordan and his team were quick to diagnose, and repair the leaks. They definitely "know their stuff." Next time I'll call, Covenant first before attempting a self install. No worries though, because they are now "my" plumbers. Thanks again, guys!

Highly recommend Covenant Plumbing! Jordan and his co-worker, Drendan were extremely friendly, professional, and did a great job with my two toilets. Everything was explained thoroughly and price and repair options given up front. If you’re in need of a plumber, you can’t go wrong with Covenant.

Service call involved installing new kitchen sink faucets, drain, disposal, dishwasher hook up, water filter system, and gas cooktop. They nailed all of it in a few hours perfectly. Great care given to new cabinets and countertops. Professional and knowledgeable. Very competitive pricing. Highly recommend

Our water heater was leaking and after getting price estimates from 5 companies, we went with A-1. They were reasonably priced, efficient, and respectful. We appreciate their service.

Overall happy with the service! However, just a heads-up for others—if you have carpet, put something down first. Our path to the water heater got pretty dirty and it was left like that.

Kent was the absolute best! We reached out on a Sunday the day before a Holiday. They advised they were booked and couldn’t get us in until Tuesday. Monday (On The Holiday) late morning Kent reached out and asked if we were able to find some to help us out with our drain, if not he had a cancellation and he could come out. He was here within an hour and diagnosed our problem! On a holiday and didn’t change us an arm and a leg! Thank you Kent!! Will recommend very friendly, honest and affordable!!

Had an issue with my sink filling up instead of draining. Nichols fixed it and was very friendly. You can communicate with them via text or call. They also contacted me before they arrived which is both exceptionally helpful and rare! If you're having a problem give theses guys a call!

Kent Nichols is the drain king. I've never been more impressed with a service of any kind. He's been doing this for almost thirty years and it shows. Before I knew about Nichols Sewer and Drain I obtained a few quotes from other big names in the area. Kent was less than half of what I was quoted. He doesn't try to tack on extra services and he's a straight shooter. The quality of his work and equipment can not be matched. He snakes the drain 2-3 times just to make sure he got everything out. He puts a warranty behind his work too. Nichols Sewer and Drain is who you need for your Drain clean out. I promise you that you'll be impressed.