Expert Drain Cleaning in Westfield, MA

Despite the circumstances of a sewer main being clogged on New Year’s Eve, it was a great experience with Mr Rooter. Nick was great, very transparent about pricing and services. Did the job to my satisfaction, even if he did give me news that I did not want to hear. Extremely thorough job. Sent pictures and videos with the invoice. Unfortunately I will be calling him in the next few months, but looking forward to his quality work to get the newly found problems rectified. I would recommend this company to anyone having issues. Same day service, good customer service, and no hidden or unexpected costs.

My technician was amazing! He was thorough, kept me informed as to what he was doing and the price. I felt completely comfortable in my house with him. He was jurt a very nice man and I would def recommend him and this company to others.

I was given the name of Mr Rooter by Roto-Rooter. I called Mr Rooter to schedule an appointment and they had time to take care of my issue that day Young man by the name of Jacob called to tell me that he was on his way He Arrived within half hour we discussed the issue. He started to work on it immediately. Jacob was very knowledgeable very polite The job ended up being a little bit more than what we thought, but it wasn’t a problem for Jacob Needless to say, the job got done in a very timely manner and a very professional manner Jacob was very professional. He was very polite very knowledgeable of what needed to be done and how to do it and I truly appreciated his services. I would highly recommend Mr Rooter and I would highly recommend Jacob. Thank you Jacob. Your services were genuinely appreciated.

Never a good time for a sewer line back up. Saw an issue in our basement bathroom where the sewer line started to back up. Luckily, we caught this early. Contacted Roto-Rooter and they came within their two hour service window. Bryan, (the first on the scene) asked some good background questions and explained a best process forward. There definitely was a clog between the house and where the sewer line connected at the street. Line was reamed, a snag detected and everything cleaned out.

Called Roto rooter for a washing machine pipe that kept backing up from a clog we couldn’t get out on our own. They sent Burim who was extremely knowledgeable and helpful. He was able to walk us through the whole drain cleaning process and gave us some information how to prevent these things in the future. Burim was able to clear out the clog fairly quick.They respond quick , they give you an estimate that will not change and they do a hell of a job. Would definitely use again if needed ! Thank you Burim and Roto Rooter :)

Even though there were a few snafus we had overall a very good experience with Roto-Rooter. They promptly came out both times for a drain clog/sewer backup. Unfortunately the first visit did not fully address the problem, but they honored their word about their work guarantee and quickly came out later that same week for no extra charge (same-day response both times). Jude was our technician for the fix and he was very gracious, willing to listen to our knowledge of property issues and stayed a few extra minutes at the end of his day for our peace of mind to make sure the drain was working properly. You might be able to get better pricing with other local companies, but it seems you get an easy, quick, and full-service package with Roto-Rooter. They did include a scoping which they said was for no additional cost. For the pricing and not properly addressing the problem the first time I would be tempted to leave 4 stars, but for their honoring their guarantee and very fast response times I updated to 5 stars. Thank you!

I called the company yesterday about a clogged sink, and Neil came and fixed it this morning, less than 24 hours before my call yesterday. And on New Year's Eve! He was so helpful and explained everything to me as he went, and he outlined the issues in our system that we'll need to get resolved in future so that this doesn't keep happening. All for extremely reasonable prices! We couldn't be happier with the work and the service. Will definitely be using them again.

We called and he returned our call promptly. We needed the main drain to the street cleaned out. When he came Neil was professional and got right to work. He completed the job and told us that it should be done yearly. He gave us a price and it was reasonable for the service. We're happy with the work that was done. We'll use him again.

We had a sewer backup last week and I randomly chose this company as the first one that could make it out to our house. Neil answered the call immediately and did a perfect job. I highly recommend him to any one with a plumbing issue. So glad I didn't call Roto Rooter which I have heard is very very expensive.

We came home last night to our laundry sink backed up with sewage. After researching some reviews I called John first thing this morning and he was here before noon and our clog was cleared in no time. We are extremely pleased with his professionalism, promptness and fair pricing. If we have any issues like this in the future we will definitely call him again. Highly recommended.

I can't say enough about how much I appreciate John from Advance Sewer and Drain for the prompt service, honesty, and reasonable pricing. John's a good guy, worthy of a five star review, and any future business I can pass his way.

With an old house, we’ve dealt with our fair share of plumbers and drain service companies. I can honestly say that Advanced Sewer & Drain has been the best, by far! John was prompt, friendly and honest. He took care of our drain issue efficiently and his price was very reasonable. Highly recommended.

So impressed with the professionalism and the amazing job done!!!! Had a back up from the main drain. Garrett was not only able to fix it promptly but also provided me with a ton of education on my old home !! So appreciative!

Came out immediately and fixed the clog quickly, left the space clean. From call to finish less than 90 minutes.

Had an issue with water backing up from a basement drain every time we used our washer. Garrett was able to come out same day and expertly diagnose the issue. Once the blockage was removed along with old buildup and scale our lines are draining better than I’m sure they have in years. Extremely professional, personable, knowledgeable, and reasonable pricing. Do yourself a favor and call 1st American for all your sewer and drain issues

Brett & his team were great! I got connected with him late on a Sunday (it also happened to be Father's day) after coming home to our septic system randomly backing up on us. He was incredibly friendly on the phone, and able to schedule something for the following morning. His team was at our door early the next day, and were quick to find the source of the problem, fix it, & clean up. I would highly recommend Brett for any blocks, leaks, or cleanings you might need!

We had septic water baking up into our tub. We were given Free Flow's information from our septic company. The team was here and had the problem fixed in less than an hour. Professional, informative, and a fair price for a weekend emergency call. Highly recommend their sevices

Brett and his team were fantastic. Professional, arrived right on time, did great work, no mess after. Highly recommend to anyone in the area

Both Gary and Mike did a great job. They were very thorough and explained everything to me. I would highly recommend them.

I had an amazing experience with A-1 Plumbing and Heating in Enfield, CT! They recently replaced my water heater, and I couldn’t be happier with their service. From start to finish, they were professional, punctual, and extremely knowledgeable. The service man worked efficiently, ensuring everything was installed perfectly, and they even took the time to answer all my questions. The quality of their work was top-notch, and they left everything clean and tidy when they were done. I highly recommend A-1 Plumbing and Heating to anyone in need of reliable plumbing services. Thanks again for the spectacular job!

Mike from A-1 Plumbing was very efficient, friendly, professional and did a great job fixing my water heater. I was without hot water for a night and he came as soon as I called. I was showering by the end of the night. I would definitely recommend A-1Plumbing to anyone.

Well, I do not know where to begin with this, I said that I probably would not leave somewhat of a negative review and try to keep things positive, but this really bothered me now for a good day. We chose them through the Internet, and we decided to give them a chance and have them come out and right off the bat on the phone we were told there was going to be a $99 charge for them just to step foot into the home basically is what it should have said so we said no problem. So, the problem we had was with one of our dishwashers sad to say we knew what the problem was and basically had a good idea of what needed to be replaced but we could not do it due to our health. We wound up taking photos of everything just for ourselves to have on file when we did call, we kindly let them know that it was basically the main water hose that we could see and possibly the plastic drain hose. Upon arrival they came in to look to assess this and said we can only replace the water feed line only and not the plastic one, I asked why he said we do not carry these on the truck, and it couldn’t be done, which makes no sense at all. The water line had a connection where it was leaking right out of it but did not even choose to look at that or even mention to replace it. We bought both hoses brand new for $36, they wanted to fix one without pulling the unit out and said you would be looking at $640 to repair this, and I asked on the other hose and he said first it could not be done because they do not have it and we asked ok can you do it, then he said you will be looking at over $1100 for us to pull it out and do it, so right then and there I said I can get a brand-new dishwasher and brand-new hoses delivered and installed with a 5-year warranty from Lowe’s or Home Depot and they will remove the old one for less money. I just do not understand how someone can charge a person that much money for a job that is 20 minutes tops. We decided to call the company back and we got a totally different answer, basically I was told on the phone they do not replace that in case we break something, then we are responsible, well what if you broke the main water one, just makes no sense in any way. So moving forward we called another company and they arrived with in 30 minutes, they did not charge a fee to just walk in the door and the owner said wow when I told him the story and said I can have everything done for you in 30 minutes and he said we would be looking at 75$ seeing as we had all the hoses and connectors, well they got the job and they did it in 20 minutes and said just give us $50 for the services rendered. We provided a photo to show you the estimate and as well as the piece that was no good and was replaced as well as new hoses. We will never mention this place to anyone ever, they basically wasted my time and took $99 for nothing (very awful to do to people on fixed incomes) especially disabled ones.

Early in the morning, February 12, 2026 a snow plow was going down my street after an ice storm, lost control and took the power pole down and smashed it into bits pulling the wires away from my house and snapping the conduit. I was told by every source that I needed to contact on electrical contractor to have that portion repaired once they put in a new pole and re-hung the wires. I called Aiello, and was told they would dispatch a crew immediately.Two men were dispatched and arrived very quickly. They did excellent work, kept me in the loop, and worked and very cold conditions.The end result is I now have power restored to my house. Thank you very much to Zach and Nathan.

Repair took a little longer than expected, throughout the whole time David maintained a positive attitude. He went above and beyond to ensure he completed the job. Customers service was excellent, the pricing was a little pricey but that is not within his control. Overall I received awesome customer service, THANK you for your patience and kindness. You turned a potentially frustrating situation into a great experience! Taking the time to maintain a positive attitude and going above and beyond are hallmarks of top-tier service. I absolutely recommend Aiello Home Services.

Just had a gas waterheater installed. They answered all of my questions. Explain in detail what they intended to do and why. They were efficient and clean. When they left you couldn't tell they were ever there.

Can’t say enough good things about Gingras Plumbing & Heating. Came out for an emergency boiler repair during a record cold spell and made all the necessary repairs and improvements to get the system up and running and protected from future issues. Professional, friendly, and very reasonable prices for the quality of work performed. I highly recommend them.

Chad had completed the rough and finish plumbing in our 103 year old house. The plumbing inspector reviewed the work and said " tjis is a work of art " and knew ehos work it was. Both Chad and Jay are the only professionals i would trust with our families plumbing and heating needs. From large to small jobs they do it all !!;