Expert Drain Cleaning in Rio Rancho, NM

I called first thing in the AM and scheduled an appointment for same day service. Enrique showed up in 1 hour. He was professional, patient, experienced, knowledgeable, and all around AMAZING. He answered every question and provided valuable insight into why my drains were clogged. I can’t thank First Rate Plumbing, Heating, & Cooling and Enrique enough for their quick response and their dedication to customer service. You are all so awesome. Thank you, Enrique!!!!! You guys are the BEST!

The main drain line to street clogged. Nothing draining in house. Enrique & Valentino were able to "snake" it out. Then made sure everything was draining properly. They were extremely nice, knowledgeable, and offered advice for a camera inspection as this continues to happen. The company also sends text of what tech is coming with picture & some info on tech. Great experience! Highly recommend company. The price was reasonable .

Sebastian and John were both very professional and also responsive to my concerns and wishes. They accommodated me whenever possible. I trust their workmanship. And they are just good people. They do great work and they looked out for my cats! I always use First Rate Plumbing for my plumbing and heating/ cooling needs. Shirley, who works in the office, is the sweetest and most helpful person and works hard to schedule the services I need. And, last but not least, Ron, the owner, is terrific. First Rate is an appropriate name for this company and the employees who work for it.

Ismael was great, very professional and knowledgeable. Thank you for getting my drain back in working order. I will definitely be recommending them to all my colleagues and clients.

Zoom Drain saved the day. I woke up this morning to sewage backing up in my toilet and was on the verge of tears. We were just getting ready to move out of our house. Michael at Zoom Drain assured me they’d have someone out there right away. Within an hour and a half, Trevyn came to assess the situation and cleared the blockage in no time. The price was very reasonable! Later the same day, our toilet started to back up again, so the blockage wasn’t 100% cleared. I called Michael back and he immediately sent Ismael out, arriving in less than 45 min. He fixed it right up with the hydro-jet and didn’t even charge me. My toilets are working great again. I couldn’t be more impressed. I’d highly recommend them for any plumbing needs!

I found Zoom Drain after 2 other companies were unsuccessful in clearing a clog in my sewer main line. The other companies said I would need to replace my sewer line to the street and undergo a major excavation project that would cost thousands of dollars. Also a few other companies couldn't get me on the schedule for multiple days. When i called Zoom I immediately could tell the employee on the phone was knowledgeable and he was able to get me on the schedule that day! When Ismael Davis arrived he immediately got to work assessing the situation and provided options including hydrojetting which was the first I had heard about this option. After hydrojetting the line twice and confirming the line was clear with the camera Ismael had my line to the sewer completely clear! Also he went into the crawl space and confirmed my pipe was cast iron and was in good shape and not in need of a full line replacement. Thank you Zoom and Ismael both are highly recommended!

Arrived within time scheduled. Jeff was great, did a thorough check to make sure clogged pipe was cleaned out. Then ran through systems to ensure everything drained properly.

Had a 2500 Gallon cistern tank and pump installed at my house and these guys did an amazing job. Angel, Donovan, Jacob, and Alex did an outstanding job. I would highly recommend this company for all your plumbing or HVAC needs.

Fast, easy, and less expensive than the competition. Their customer service was great. Roto rooter wanted 500 - 700 dollars and schedule a future date for my complaint. Day and Night said they'd be there in an hour. Mike the technician called me with updates when he was en route and when we could expect him. Not only did Mike come out same day, we solved the issue, and while I had him there, he helped me install a spigot for an added fee, obviously but was inexpensive. Which was fine by me. Mike gave sound advice and the bill was reasonable, Im in the east mountains so there is a travel fee, which is to be expected. This is how you gain future customers. I will be calling again when I have a plumbing problem.

On July 28th I called a web site for a plumber at 6:45 am and at 7::02 James called me. I told him my problem and we made a appointment fir 2:00 the same day James arrived zI showed him the clogged area in the kitchen and he went right to work. He was done unclogging the drain in a very short time no mess perfect customer service and very fair price. I have found my forever plumbing company . I highly recommend James and his company to everyone. Thanks James for your work ethics and customer service.

Poor customer service !!!!! Disappointed again by action plumbing they've come out on two different occasions The first time I showed up after a week waiting for them they showed up with broken equipment the right hand don't know what the left hand is doing very indecisive and don't believe the hype about the drain clearing for 29 or 49 That's just to give me a come on The owner Addison is extremely rude I would never ever recommend anybody going to this individual for any type of repair not unless you want to be insulted I'm disabled man there's been waiting over 10 days for them to come through they said that they arrived I'm a residence knocking and banging which is lie I'm disabled I'm not deaf they really didn't want to proceed with any type ofRepair and I'm going to be sure to report them to disabled American society they left me without water running water plumbing or any of that facility with no excuse for 10 days and then they yelled at me and my son

I can't recommend this plumber enough! I needed my toilet replaced like yesterday but Addison came out today (same day) and installed a new perfectly working toilet for like $400 less than what tlc quoted me. Excellent job!

Called number 1 over for a free estimate on a clogged sink that was beyond my scope. Nathan was quick with the estimate and able to clear the clog on the spot. He was nice, knowledgeable, thorough, quick, and cleaned up well. Service was a little pricey, but it was last minute, and such is the state of things. 10/10 recommend.

My experience with this plumbing company was extremely disappointing and stressful. I hired them to install a water softener system, and the entire process was handled poorly from start to finish. After the initial installation, I noticed a small leak that quickly turned into a larger one, leaving me with a water cleanup and a growing sense of urgency. I contacted the plumber directly, but he didn’t seem concerned about my emergency. I then called the company’s 24-hour line to have someone come out and fix the issue. Because of the delay in getting an emergency plumber to my home, I ended up missing a scheduled flight. The company later scheduled another plumber to reinstall the system correctly. However, he arrived nearly two hours late, which caused me to miss an important appointment I had planned that day. After that second installation, I began having water pressure issues that required another visit from the same company to make additional adjustments. I spoke with the manager about everything — the leaks, cleanup, missed flight, missed appointment, and all the added stress. He told me he would speak with the owner about reducing my cost to offset my losses, but weeks have passed and I still haven’t received any follow-up or resolution. This company has shown a serious lack of professionalism, reliability, and accountability. Between the poor communication, repeated issues, and total disregard for the inconvenience and expense they caused, I would not recommend them to anyone.

Don’t get ripped off like I did! This company has zero integrity. They charged us $45k to replace our HVAC system and recommended a product that doesn’t meet our #1 need (which we explicitly laid out for them in all of our interactions leading up to the install). When we asked them to come back and make it work correctly they said they’d be happy to - for an additional $7500. What?? And when I asked for the owner to follow up and stand behind his work, he ghosted me. That’s the kind of company this is. I had another AC company out who let me know that Number One could easily have chosen a system with remote sensing capabilities, and we’d have been fine. But they didn’t, which means that either they are incompetent or don’t care about their customers, or both. Either way, this is not a company you should work with. Their own Service Tech told me that he pushed back on the owner and told him that this was the wrong system for us, but the owner told him to keep quiet and just get the thing installed. Infuriating - now we are stuck with this hunk of junk for years and it doesn’t even heat or cool the house properly.

Alexander came to help us out with our broken kitchen disposal and clogged line. He was super professional kind and productive. He went over everything after that was done after the service and was very helpful with how we can prevent further issues. Thank you Alexander! 🙌

Mr rooter was amazing! The tech came out on the weekend on time and ready to work. He was friendly and informative. He explained why the replacement of the water heater was need and that they could get someone out Monday. On Monday the two guys they promised were at my home bright and early. They explained what they were going to do and requested my input only where needed. They got the work done quick and had me back in hot water before noon. I was blown away! Great service from top to bottom. Would highly recommend and will let anyone who asks about a plumber know that Mr rooter is the way to go!

Mr.Reyes was awesome! He’s very knowledgeable and honest! Not much more my husband and I can ask for. Reyes went above and beyond to help us with our plumbing issues we were in the “doom and gloom” stage of getting bad news from a different company…I called Mr. Rooter and they came to my home quickly to help fix my issues I’m so glad that we got a second opinion from them! We literally prayed the night before for an honest knowledgeable plumber to come in and help us!! That’s who we got!! Thank you a hundred times over Rey! 10/10 highly recommended!

Woke up to a flooded downstairs. Gave DJ’s Plumbing and Mechanical a call. Ruben got here super fast and fixed our massive clog. He was extremely professional and thorough. Got our bathroom unplugged and up in running again! Thank you so much for a great experience. Will definitely use again.

John and Cody came out to replace an igniter on my furnace. Called to let me know when they would arrive. Quick, courteous service. Highly recommend.

Reuben and John were very professional and helping us with all of our plumbing needs. They came very quickly. They were friendly. They got the job done fast and the price was definitely reasonable. I would highly recommend DJ’s plumbing to anyone who needs a plumber.

We have had the professionals at TLC install a sub-panel, 2 EV chargers, a hybrid hot water heater, circuits for an induction cooktop and water well pump, upgrade a substandard exterior circuit, 2 replacement heat pumps and pumping out of our septic tank. Prices are great and the service is excellent.

I’ve used TLC Plumbing for years and they are always great! The service technicians are professional and get the job done right. Our water heater was leaking and needed to be replaced. Fortunately they were able to get someone out the same day. Joe was very knowledgeable and explained everything that needed to be done. I appreciate how clean he worked and explained how our new water heater works. Great job Joe!!!

We had tree roots growing under the floor affecting 2 toilets. After a camera showed extensive damage, Zach explained in detail what the repair would entail. The floor was jack hammered and the pipes were repaired in 2 days. A solution was found so they did not have to rip up the floor in the other bathroom. Jesus , Zach and a few more team members did a fantastic job. They removed tiles along a grout line and poured a concrete subfloor in such a way that replacing new tiles was fairly easy. Communication was excellent throughout the job. Thank you guys!

Our boiler said exhaust blockage I used Grok it said Fist Rate Plumbing Heating and Cooling Inc. was a certified Navien repair company. Technician Saul Prieto called back the same morning. He had the boiler up and running in time for us to get to work. Highly recommend this company and friendly staff!

Needed to replace a hot water heater and we are very grateful to have chosen First Rate. Patrick is an excepcional professional and he explained everything, did a great job on the install, and then followed up to ensure everything was working properly. Folks in the office were also friendly and good to work with. Overs we are very happy with the service we got.

Phil came to my house today to do the seasonal maintenance of our heating system. He was very respectful, asked me if we were having any issues and addressed my concerns with clear explainations. After he did his thing he showed me a few things that could have further maintenance or be replaced. The company has created some money-saving bundles for common maintenance needs that are also very helpful. He was not pushy about agreeing to those fixes immediately and was happy for me to discuss them with my husband before deciding. This was a great experience overall. I would recommend first rate to others.

The service tech arrived quick and completed the task (clear sewer back) quickly. Which was good, because we were leaving NM that day.

I’ve been using these guys for about four years, and they are hands-down a five-star company. They usually get me scheduled the same day, and everyone—from the front office to the technicians—is professional, friendly, and knowledgeable. The work is always done fast and done right. I recently met the owner, and it makes complete sense why this company is so well run. Highly recommend!

Sam and Santiago from Roto-Rooter of Albuquerque did an EXCELLENT job for me! They arrived at my home EARLY, and were locating my broken water line. I was quoted a price, and after I agreed they started immediately. They had the repair done EXPEDITIOUSLY!