Expert Drain Cleaning in Lacey, WA

Nick from Olympic Plumbing Technology met with me today to provide an estimate to replace the water main pipe that runs from the curbside meter to our homes water main shutoff; about a 40ft run from the meter. The City of Puyallup notified us of a suspected leak. Initial guidance from the utility worker was to shut-off our home water main line and watch the water meter; if it's still spinning, the leak is in between the meter and the home. Not inside the house. We did this test and the meter kept spinning with our home water main turned off. BUMMER!! The leaking pipe is about 40 years old and sprung a leak underground. Nick met with us and what a great experience!! He is very knowledgeable and thoroughly explained our options with a detailed scope of work breakdown. I had done enough research and spoke with another outdoor plumber that did not leave me with the feeling I would want to work with him. We decided to go with Olympic Plumbing Technology and agreed to 1 of the options to replace the water line. Before Nick left he had already teed up the "Call Before you Dig" service and scheduled a crew to start work in 5 days. I will follow up after the actual work is completed and finish this review. Follow Up November 6, 2025.: The work started Monday morning 8:00am and completed the replacement of our water main Tuesday afternoon. The crew was on time every day as well as the concrete company, Evergreen Concrete Cutting, sub-contracted by Olympic to replace the sidewalk that had to be removed to complete the work. Everyone I dealt with at Olympic Plumbing Technology from the beginning of the process, during the project, to signing off on the project on Tuesday was an good experience. I spoke of Nick above, he was our go-to guy and ran this project in a way that made it all seem seamless, he took care of everything, and the on-site crew was also outstanding at dealing with a very difficult access to our foundation. It was about a 40ft run of glacial marine rocks. That's Puyallup's South Hill for you, digging a hole requires a crowbar...for real. The other complexity was the water main was also running underground with power lines, cable lines, gas line, and a telecom cable too. All within a 20 sq. ft. area. See pic We were notified by the City of Puyallup of the leak on 10/27 and the project was completed today 11/6 with the Evergreen taking down the barricade to protect the fresh sidewalk concrete. If you have a gnarly problem come up, like you home water main is leaking underground, Olympic Plumbing Technology should be your first call.

These folks are absolutely outstanding! Our toilet suddenly became clogged and none of the tools in our house were able to get rid of the clog. We called around a lot and these folks stuck out. We sure weren't let down. They were able to come right out and take care of our little mess. Steven was our technician. He was phenomenal! Knowledgeable, kind and great with people. He had the whole thing fixed in no time flat. The price was right also! They have now become our plumber of choice. Use them if any of you need a plumber. What a great experience!

I wish I had done more research before having a new shower installed. We originally called Olympic Plumbing for a leak and blockage issue. They suggested either redoing the tile work or replacing the entire shower, and since they also install showers and I’m not a fan of tile, we decided to go that route. Communication between their office, installers, and us was inconsistent. They mentioned they didn’t do drywall, but I didn’t realize until installation day just how much cutting would be involved — we were left with a few inches of exposed wall around the shower, and the flooring didn’t meet the base. As someone new to renovations, I didn’t know what to expect, but I wish this had been explained more clearly. I wanted to cry when I saw the final result, I was overwhelmed with a cranky toddler that I had finally gotten to sleep, and just wanted the day to be over. I was alone so I just signed off on the job. Scheduling was also an issue. I was sent a photo of the shower they recommended — which I approved — but the unit installed was not the same one, so that was disappointing. They also did not confirm an appointment for the actual install, they said they ordered the shower and it would be there on a certain day. I assumed it would be delivered to them and expected a call back to confirm wha time/day works for the actual install. They put me on the books without telling me, I had no confirmation email, text, no reminders and I had to rush from work to meet them. (They do have appointment reminders set up because I received one for the consultation and for the day they had to come back and finish the job) One of the reasons we agreed was because of their 12 month no interest financing($7,000), I wasn’t aware this automatically enrolled us in a one-year membership($15/mo). I didn’t see that stated in the paperwork, and I would have appreciated being told directly. The office lady told me I agreed to it, but I did not I realize I did and could not find the fine print. Lastly, we asked them to use the shut-off valve to turn off our water or the well house. The valve was tight and probably needs to be replaced, which would have been fine. Instead, they used the breaker instead of accessing the well house. A few weeks later, our well pump failed completely, costing us over $10,000 to replace. Overall, the plumbers themselves seemed competent — they did resolve our initial blockage issue — but I would not hire them again for a project of this scale. It was an expensive learning experience, and I’ll be canceling the membership once my contract ends and the shower is paid off.

The drain in our break room sink clogged repeatedly during the month. Their experts cleaned the buildup thoroughly and restored proper drainage. The issue hasn’t returned since the repair. Fantastic work quality.

The bathroom sink in our office became completely blocked. Their specialists removed the clog quickly without causing any mess. Water drains perfectly now. Very fast and reliable service.

Sewer camera inspection helped find hidden issues. They fixed everything after inspection. Good service.

My bathroom sink was draining extremely slowly for weeks. Their plumbing crew removed the blockage and cleaned the pipes thoroughly. Water now drains perfectly. I’m glad I called this service.

Needed trenchless sewer replacement. They completed it without major digging. Very efficient service.

The toilet in our office restroom overflowed without warning. Their specialists fixed the issue quickly and made sure everything was working properly afterward. The response time was impressive. Excellent service overall.

Conan and Luis are the dream team! They came out the same day I called and got my blocked up sewer line cleared. Very professional and competent. Rest assured they know what they're doing! Conan explained everything as the job progressed and was extremely knowledgeable about the type of pipe present and why the damage occurred over time. Very fair price for the work performed. Highly recommended!

On July 3rd our house sewer backed up. We were able to reach Conan through another plumbing clean out company. The next morning, July 4th, Conan arrived first thing in the morning. He was able to clean out the line with his equipment which involved a jetting tool and a camera. The blockage was about 90' from our clean out and Conan was concerned there might be some potential debris beyond that on local City property. In the week that followed he provided me with the video he took with the camera and advised me how to work with the City. AND he followed up with me for the next month. Conan went out go his way to make sure my issue was taken care of, he has state of the art equipment and significant experience. That said, his price was more competitive than anyones. He get's and A+ rating from me.

I couldn't be happier with the service I received. It was a Saturday at the end of their shift. Conan and Brent showed up with smiles. They were wonderful, kind, courteous and respectful. I thought for sure my issue was a clogged washing machine drain because the toilet opposite gurgled when the washer emptied. I was wrong! Conan knew exactly what it was, my sewer line was clogged with grease from the previous owner. Excellent work and very reasonable price. Definitely my go to company now if I need any work done in the future!

Had uneven water pressure across the house. They checked the main line and fixed the issue. Everything feels balanced again.

I appreciated how the plumber double checked everything. Sink clogged completely and wouldn’t drain. After calling, the issue was fully resolved.

Hot water is steady again throughout the home. Their experts team repaired a water heater valve issue. The service felt dependable.

The plumber was respectful and clean. I called because multiple drains were slow. Once the main line was cleared, all drains worked fine.

After the repair, the sink drains like new. The issue was grease buildup over time. Their tech cleared it completely.

The plumber showed up, listened properly and fixed the issue without rushing. That alone made the experience better.

10/10 recommend Sound Rooter! We had a couple floor drains backing up in our business, and they were able to come at 11:00pm to get it fixed so we could open on time for business in the morning. The person on the phone and the guy who came out were both very professional, kind and easy to work with. We will use them again in the future!

I called Sound Rooter & Plumbing after I couldn’t get clear schedule information from my original contractor on a main sewer line repair. Sound Rooter & Plumbing responded very quickly and had the repair complete within 24 hours and within a similar cost as our original quote. We were so grateful to be able to use our plumbing again after 7 days. I would recommend them to my friends, especially if you like supporting small family businesses.

Zach, Marcus and Chrystal were extremely respectful and reasonable. The work they did on my toilet and sink was efficient and stress free. I would recommend them to anyone looking for service from a local, family owned plumbing company.

Aerin was a God sent. Able to assess and problem solve my issue stacking a dryer on top of washer and installing it in a very tight space. Special parts needed but fair price for all his hard work. So strong, knowledgeable and very professional. I was impressed!

I got same day service after I called American Plumbing. John replaced 11 very corroded water nipple valves, replaced a 1/4 turn shut off valve for the dishwasher, and replaced a part in my toilet. He was very thorough and worked hard especially given some of the tight areas in my home. He was honest about some of the potential challenges of the job and was able to get the job done extremely well.

My entire experience with American Plumbing was top notch. Casey was quick to respond and get the job started. John wrote up my quote and was thorough in the explanation and answering any of my questions. Jared completed the install and he was nothing but professional and his work shows his knowledge in the trade. Great experience from start to finish.

I found a small leak under my sink. I called Rainier plumbing and they were able to send a guy the next day. Lovely young man named Leland showed up before scheduled time and was able to fix the line that needed to be fixed and did it very timely and efficiently. He also educated me about how my water supply lines work. Very appreciative. Thank you very much. Plan to use them for future maint maintenance /repairs. 🤗

Great service! Came to inspect the leak within the hour. I was able to schedule to replace the pressure tank in my pump house. Jayden and his crew were punctual, courteous and hard workers. They patiently answered my concerns and completed a good installation. I will definitely call them again for any plumbing concerns!

Had Rainier replace a toilet for me and fix a plumbing leak. Great service and honest company!

My utility sink faucet sprayed unevenly until this drain cleaners dispatched their team to correct the internal valve. correct the internal valve.

The kitchen sprayer hose developed a steady leak. I called their technicians for help. They examined the hose and found a split near the handle. After replacing it, everything worked perfectly. Truly happy with their quick response.

Water kept collecting near the toilet base. They replaced the seal and cleaned up nicely. Looks good now.