Expert Drain Cleaning in Blacksburg, VA

We recently had our main water line replaced and chose Roto-Rooter because of the initial communication process. We really liked the call ahead and picture of the technician which led us to believe they had a high level of service and pride in their job and company. We decided not to shop around and immediately went with Roto- Rooter despite the price tag seemingly higher than competitors. $6150. They promptly started digging on that Saturday but it started raining so we all agreed to restart the job Monday. The technician arrived around 10am Monday morning and spent the next 6 hours digging. When asked why they didn't use machinery we were told it would cut into his commission check if he used a machine. This was frustrating to hear because we have a 5 month old at home and was hoping water would only need to be shut off for a day. By 10pm we sent them home. Too be fair, my husband was initially adamant that they get the job done no matter how late but we didn't anticipate the water not being on by 9pm. My recommendation would be better communication. If they would have told us the water won't be on before nightfall , we could have came up with a gameplan because again we have a 5 month old and I needed to wash bottles and pump parts. Due to scheduled appointments on my part, they couldn't come out until after 1pm the next day. Finally the owner showed up around 4pm and we got water back on around 7pm. The low rating and reason I would not recommend roto rooter is lack of communication during the job but more important lack of consideration for our home. It's a dirty job and they left our house a dirty mess. They walked throughout the house with muddy boots until the owner showed up and had booties on but that was too late. It had already been a day. The Carpet had stains, the handrails and door handles also had stains. Everyone was nice but when you're paying $6,000 you expect a level of service and experience to be there too..

Dominick was Great! He was punctual and professional. Getting an appointment set up online was very easy and what I was told is exactly what happened. Very pleased with the service and would recommend to anyone that has plumbing issues!

Lawrence was very professional and repaired our faucet very quickly. We had to shut the water off earlier in the day so having this repaired so fast was very much appreciated. Lawrence was also very knowledgeable and told us if we were nor satisfied with anything he did in the repair that he would make it right. This day and time we were happy to see someone care about the work they do. We would definitely call this company and serviceman in the future if we needed their services.

I trust Aquarius with all my plumbing work for over a decade and recommend them to everyone. They usually come out quickly, they charge fair prices, and they always know what they are doing. They are also good people, and can sometimes make me laugh, which counts for a lot.

Fantastic experience with Aquarius! They were out three times and were fast to respond, on time, very reasonable on price, and did high-quality work each time. They got all the issues with our old house resolved with no hassle. Highly recommend!

Showed up late but very efficient at their job I do feel it was over priced. I understand you are not paying for the time taken to do the job but for the years of training and all that encompasses owning a business. But when you show up late the job takes 30 mins parts were two rubber seals probably bought at bulk for $2. Morally how can you charge $200 for that? Is the going rate for plumber labor $400 an hour now. I’ve used them in the past for a job that was a lot more complicated than this one yet cost less. Hate to say I will no longer be a repeat customer.

Horrible. I called because I needed a sump pump and hot water heater replaced. I thought I was getting someone out to give an estimate. I already knew they needed to be replaced. They sent service technicians out. I said I just need a quote on how much is this is gonna cost. And I need to know what products you use so I can research them. I then decided to use them and got no return phone call or text. Apparently there was a family emergency, which is fine, but I needed them now replaced urgently because the hot water tank started leaking. I had to use another company. I got a call months later that I owed them money. I asked for what you guys didn’t provide any service to me. I was told they were gonna look into it and I’d get a call back. I never did so I figured it was handled. Months later I get another callback saying I’m outstanding on my bill. I explained the situation again and said I’ve never even been billed for services. Turns out they wrote down the wrong email address. In all honesty, I never should’ve paid the bill. I have a legal plan through my work and I should’ve just used it because I thought I was just getting somebody out to give an estimate. I didn’t need a service call, but I just didn’t feel like fooling with it anymore. I found an amazing plumber that I will use for life. So thankfully, I never have to use them again. Lesson learned.

I have only ever heard great things about David Stephens Plumbing and Electrical and they didn't disappoint. They promptly responded to my questions and inquiry after hours and showed up first thing in the morning to help with my water heater issues. Logan and Zach were extremely professional, courteous, and had us all fixed up in no time at all. I definitely recommend using them for all your plumbing and electrical needs

The response time was quick. They took the time to review my issue and actually identified a solution that saved me a ton of money! Excellent, fair and trustworthy company!!! I highly recommend.